IT AMC Support
Comprehensive and non-comprehensive AMCs for IT, network, servers, structured cabling, CCTV, access control and low-current systems — with scheduled preventive maintenance, hot-spare pools and 24/7 reactive support under one SLA.
IT AMC Support — engineered by Graviton Infratech
Graviton Infratech provides Annual Maintenance Contract (AMC) services across the UAE and Saudi Arabia — a single, SLA-backed contract that keeps your IT, network, servers, structured cabling, CCTV, access control, intercom, public address and low-current systems fully supported. One point of contact, one SLA, one monthly report for the whole stack.
We offer both comprehensive AMC (parts + labor + preventive visits) and non-comprehensive AMC (labor + preventive visits, parts billed separately). Coverage tiers range from business-hours 8×5 support to 24×7 with 4-hour on-site response — you choose the SLA that matches the criticality of each system.
Every AMC begins with a full physical inventory audit: model, serial number, firmware, warranty status, physical location and criticality tagging. We identify equipment approaching end-of-support (EoS) and end-of-life (EoL) so you can plan replacements before failure — not after. Our managed spare-parts pool holds common failure items on-site or in our regional stores for rapid swap.
Preventive maintenance visits (quarterly or semi-annual per system) cover firmware updates, log review, thermal inspection, cable and connector checks, battery testing, config backup and cleanup. Reactive tickets are logged in our ITSM portal (ServiceNow / Freshservice) with full audit trail — giving compliance and audit teams the evidence they need for ISO 27001, NCA ECC and SAMA reviews.
What we help you solve.
Unplanned downtime and slow vendor response
Fragmented multi-vendor support stack
Ageing hardware out of manufacturer warranty
Compliance and audit evidence gaps
Long lead times for spare parts
Unpredictable ad-hoc maintenance spend
Business outcomes.
Guaranteed response and resolution SLAs
Managed spare-parts pool and rapid swap
Scheduled preventive maintenance visits
Single point of contact across all vendors
Predictable annual OPEX
Extended useful life for existing hardware
Features & deliverables.
Service features
- Comprehensive AMC (parts + labor + preventive)
- Non-comprehensive AMC (labor + preventive only)
- 24/7/365 reactive support with on-site response
- Scheduled preventive maintenance visits
- Managed spare-parts pool with hot swaps
- Multi-vendor support (Cisco, Fortinet, HPE, Dell, Aruba, etc.)
- Firmware and patch management
- Configuration backup and restore
- Monitoring with PRTG / Zabbix / SolarWinds
- ITSM ticketing with self-service portal
- Warranty tracking and lifecycle management
- End-of-support (EoS) and refresh advisory
You receive
- Signed AMC contract with scope, exclusions and SLA
- Physical asset inventory with serials and warranty
- Coverage matrix per site and per system
- Preventive maintenance calendar (12 months)
- Monthly service report: tickets, SLA, PM visits
- Quarterly Business Review deck
- Annual lifecycle and refresh recommendation report
How we deliver.
Baseline
Physical inventory audit, warranty status, serial capture, criticality tagging and SLA definition.
Contract
Comprehensive or non-comprehensive coverage tiers, response times, spares and reporting agreed in the AMC schedule.
Maintain
Scheduled preventive maintenance visits (quarterly/semi-annual), 24/7 reactive support and parts replacement.
Report
Monthly service reports, quarterly business reviews, warranty renewals and lifecycle recommendations.
Choose the SLA that fits.
Essential
P1 in 4 hrs · P2 in NBD
Business hours 8×5, remote-first
- Remote support
- Annual preventive visit
- Config backup
- Monthly report
Business
P1 in 2 hrs on-site · P2 in 8 hrs
24×7 remote, on-site next business day
- Everything in Essential
- Semi-annual preventive visits
- Managed spare pool (shared)
- Firmware management
Premium
P1 on-site in 4 hrs · P2 in 8 hrs
24×7 with on-site 4-hour SLA
- Everything in Business
- Quarterly preventive visits
- Dedicated on-site spares
- Comprehensive parts coverage
- Dedicated account manager
- QBR & compliance reporting
Built with the best.
Technologies
Industries
IT AMC Support — frequently asked questions.
What is the difference between comprehensive and non-comprehensive AMC?+
Comprehensive AMC covers parts, labor and preventive maintenance under a single fixed fee. Non-comprehensive AMC covers labor and preventive maintenance; parts are quoted and billed separately when required. Most customers choose comprehensive for critical systems and non-comprehensive for less-critical ones.
Which systems can be covered under one AMC?+
We consolidate IT, network, servers, storage, virtualization, Wi-Fi, structured cabling, CCTV, access control, intercom, IP-PBX, public address and building automation systems into a single multi-system AMC — so you have one contract, one SLA and one monthly report.
Do you support end-of-life (EoL) equipment?+
Yes. We support EoL / EoSL equipment where spares are still obtainable in the grey / refurbished market — a common cost-saving option before a full refresh. We also flag EoL systems in every QBR with a refresh recommendation.
What SLAs do you offer?+
We offer response SLAs from next business day up to 4-hour on-site 24×7. Response times are defined per priority (P1 critical outage, P2 major, P3 standard, P4 request) and per site — remote sites can carry a longer travel SLA.
Do you keep spare parts on site?+
Yes, for Premium tier and mission-critical systems. Dedicated on-site spares (switches, APs, PoE injectors, drives, PSUs, CCTV cameras, controllers) enable hot-swap within the SLA. Business tier uses a shared regional spares pool.
Can you take over AMCs currently held by other vendors?+
Yes. We regularly consolidate multi-vendor AMCs into a single Graviton contract, transferring the inventory, warranty status and open tickets. Consolidation typically reduces cost 15–25% while improving SLA.
Do you provide preventive maintenance reports?+
Yes. Every PM visit produces a signed report covering tasks performed, readings taken, issues found and recommendations. Reports are available in the ITSM portal for audit and compliance evidence.
What is the minimum AMC contract length?+
Standard AMC contracts run 12 months with an option for 24 or 36 months at discounted rates. Renewal is offered 60 days before expiry with an updated inventory and pricing.
Start with IT AMC Support.
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